Terms and Conditions
Last Updated: December 22, 2024
1. Agreement to Terms
By booking an appointment, purchasing services, or using the facilities at My Beauty Secrets VIP Medical Spa ("we," "us," or "our"), you ("client" or "you") agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not book or use our services.
2. Services Provided
My Beauty Secrets VIP Medical Spa offers the following medical aesthetic services:
Hydra Organic Facials
Microneedling
Chemical Peels
Body Sculpting (EMS Technology)
Cavitation
Fat Freezing (Cryolipolysis)
Laser Hair Removal
Other aesthetic treatments as advertised
3. Appointment Booking and Confirmation
3.1 Booking Process
Appointments can be booked through our website, phone, or in person. All appointments are subject to availability and confirmation by our staff.
3.2 Consultation Required
Certain treatments require an initial consultation to determine suitability. We reserve the right to refuse service if we determine a treatment is not appropriate for you.
4. Cancellation and No-Show Policy
4.1 Cancellation Notice
We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee of 50$ (non-refundable deposit).
4.2 No-Show Policy
Clients who fail to show up for a scheduled appointment without prior notice will be charged 100% of the scheduled service cost. No refunds, credits, or rescheduling will be provided for no-show appointments.
4.3 Late Arrivals
Clients arriving more than 15 minutes late may need to reschedule their appointment. The full treatment time cannot be guaranteed for late arrivals.
5. Payment Terms
5.1 Payment Methods
We accept cash, debit, and major credit cards. Payment is due at the time of service unless other arrangements have been made in advance.
5.2 Package Purchases
Treatment packages must be paid in full at the time of purchase. Packages are valid for 12 months from the date of purchase unless otherwise specified.
5.3 Prices
All prices are in Canadian dollars (CAD) and are subject to change without notice. Applicable taxes will be added to all services.
6. Refund and Exchange Policy
6.1 Service Refunds
Due to the personalized nature of our services, refunds are generally not provided once a service has been performed. If you are unsatisfied with a service, please contact us within 48 hours so we can address your concerns.
6.2 Package Refunds
Unused portions of treatment packages are non-refundable but may be transferred to another person as a gift.
6.3 Product Returns
Unopened products may be returned within 14 days of purchase for a full refund. Opened products cannot be returned due to health and safety regulations.
7. Client Health and Safety
7.1 Medical History Disclosure
Clients must complete an accurate health history form prior to treatment and disclose all relevant medical conditions, medications, allergies, and previous treatments. Failure to disclose pertinent information may result in treatment complications for which we cannot be held liable.
7.2 Contraindications
Certain services have specific contraindications. Clients with the following conditions should not receive certain treatments without physician approval:
Pregnancy or breastfeeding
Active skin infections or open wounds
Recent surgery in the treatment area
Pacemakers or metal implants (for certain treatments)
Uncontrolled high blood pressure
Cancer or undergoing cancer treatment
Epilepsy or seizure disorders
Blood clotting disorders
7.3 Consent
By proceeding with treatment, you acknowledge that you have been informed of the treatment procedure, potential risks, and expected results, and you consent to receive the treatment.
8. Treatment Results and Expectations
8.1 No Guaranteed Results
While we strive for optimal results, individual results may vary. We do not guarantee specific outcomes as results depend on many factors including skin type, lifestyle, adherence to aftercare instructions, and individual physiology.
8.2 Multiple Sessions
Many treatments require multiple sessions to achieve desired results. The number of sessions needed varies by individual and treatment type.
8.3 Realistic Expectations
Clients are expected to maintain realistic expectations about treatment outcomes. Our staff will provide honest assessments during consultations.
9. Aftercare and Client Responsibilities
9.1 Aftercare Instructions
Clients must follow all aftercare instructions provided by our staff. Failure to follow aftercare guidelines may result in complications or suboptimal results.
9.2 Adverse Reactions
If you experience any unexpected side effects or adverse reactions after treatment, contact us immediately. While rare, complications can occur with any aesthetic treatment.
9.3 Sun Protection
Many treatments require strict sun protection and avoidance of sun exposure for specified periods. Failure to protect treated areas may result in pigmentation issues.
10. Limitation of Liability
To the fullest extent permitted by law, My Beauty Secrets VIP Medical Spa, its owners, employees, and contractors shall not be liable for:
Any injury, loss, or damage arising from treatments where client information was inaccurate or incomplete
Complications arising from failure to follow aftercare instructions
Results that differ from client expectations
Allergic reactions to products used (unless known allergens were disclosed)
Indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount paid for the specific service in question.
11. Privacy and Confidentiality
11.1 Personal Information
We collect and store personal information as necessary to provide services. We are committed to protecting your privacy in accordance with Canadian privacy laws (PIPEDA).
11.2 Use of Information
Your personal information may be used to:
Provide and improve our services
Send appointment reminders and promotional offers (with consent)
Process payments
Comply with legal requirements
11.3 Marketing Communications
By providing your contact information, you consent to receive promotional communications from us. You may opt out at any time by contacting us or using the unsubscribe link in emails.
11.4 Before and After Photos
We may request permission to take before and after photos for your treatment records and potentially for marketing purposes. Separate written consent will be obtained before using any photos publicly.
12. SMS Marketing Program
12.1 Description of SMS Use Cases
By subscribing to our SMS marketing program, you agree to receive recurring automated marketing text messages from My Beauty Secrets VIP Medical Spa at the phone number provided. Message frequency varies depending on your preferences and our promotional activities. Messages may include:
Appointment reminders and confirmations
Promotional offers and special discounts
New service and product announcements
Beauty tips and skincare advice
Exclusive subscriber-only deals
Updates about our spa services and hours
Seasonal promotions and special events
Last-minute appointment availability
12.2 Opt-Out Instructions
You can cancel the SMS service at any time. Simply text STOP to any mobile message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
For help with our SMS program, text HELP to receive assistance.
12.3 Customer Support Contact
For questions or support regarding our SMS program or any other matter, please contact us at:
Phone: (778) 743-6226
Email: [email protected]
Address: #206, 1208 Wharf St, Victoria, BC
12.4 Message and Data Rate Disclosure
Message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will vary depending on your interaction with our services and current promotions. You may receive approximately 2-10 messages per month, but this may vary.
If you have any questions about your text plan or data plan, please contact your wireless provider. Standard messaging and data rates from your mobile carrier will apply.
12.5 Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages. We are not responsible for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an "AS IS" basis, and we make no warranties regarding the timeliness or successful delivery of messages.
Compatible carriers include but are not limited to: AT&T, T-Mobile, Verizon Wireless, Sprint, Rogers, Bell, Telus, and other major Canadian and US carriers. Service may not be available on all carriers.
12.6 Age Restriction (18+)
You must be 18 years of age or older to subscribe to our SMS marketing program. By subscribing, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
12.7 Link to Privacy Policy
We respect your privacy and are committed to protecting your personal information. For detailed information on how we collect, use, store, and protect your personal data, including SMS contact information, please review our Privacy Policy at: https://mybeautysecretsvictoria.ca/privacy-policy
12.8 Consent to Receive SMS Messages
By providing your mobile phone number and opting in to our SMS program, you expressly consent to receive automated marketing text messages from My Beauty Secrets VIP Medical Spa. Consent is not a condition of purchase or receiving services. You may still book appointments and use our services without subscribing to SMS messages.
13. Minors
Clients under 19 years of age must be accompanied by a parent or legal guardian who must sign consent forms on their behalf. Certain treatments are not available for clients under 19.
14. Gift Certificates and Promotions
14.1 Gift Certificates
Gift certificates are valid for 12 months from the date of purchase and are non-refundable. Gift certificates cannot be redeemed for cash.
14.2 Promotional Offers
Promotional offers cannot be combined with other offers unless explicitly stated. Promotions are subject to availability and may be modified or discontinued at any time.
15. Professional Conduct
15.1 Respectful Environment
We are committed to providing a respectful, professional environment. Inappropriate behavior, harassment, or abuse toward staff will not be tolerated and may result in immediate termination of services without refund.
15.2 Right to Refuse Service
We reserve the right to refuse service to any client for any reason, including but not limited to:
Failure to provide accurate health information
Being under the influence of drugs or alcohol
Inappropriate behavior
Medical contraindications
Non-payment or history of payment issues
16. Intellectual Property
All content on our website, marketing materials, and treatment protocols are the intellectual property of My Beauty Secrets VIP Medical Spa and are protected by copyright laws. Unauthorized use or reproduction is prohibited.
17. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.
18. Location-Specific Terms
These terms apply to services provided at all My Beauty Secrets VIP Medical Spa locations:
Victoria, BC: #206, 1208 Wharf St, Victoria, BC
19. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.
20. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms and Conditions, together with any consent forms and treatment agreements you sign, constitute the entire agreement between you and My Beauty Secrets VIP Medical Spa regarding the provision of services.
22. Contact Information
For questions about these Terms and Conditions or our services, please contact us:
My Beauty Secrets VIP Medical Spa
Victoria Location: #206, 1208 Wharf St, Victoria, BC
Phone: (778) 743-6226
Email: [email protected]
Website: mybeautysecretsvictoria.ca
By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
